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20 curated stories#Customer Solutions News.
Curated coverage, model releases, technical papers, and engineering updates tagged with #Customer Solutions.
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Showing 20 stories tagged #Customer Solutions
How Datacor built self-service rental analytics with Amazon Quick Sight
Learn how Datacor built a self-service rental analytics experience for gas and welding distributors by embedding Amazon Quick Sight dashboards and natural language querying into its TrackAbout platform, powered by an automated cross-cloud data pipeline and multi-tenant row-level security.
Multi-Region training with Amazon SageMaker HyperPod and Qumulo
Amazon SageMaker HyperPod and Cloud Native Qumulo let you place training compute in one AWS Region while keeping your dataset in another. This post shares the architecture and validation results from a cross-Region training run, where a remote cluster matched a co-located cluster's throughput after a brief NeuralCache ...
Aderant builds intelligent ticket triage with Amazon Nova
Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team.
From portal-hopping to instant answers: HEMA’s journey with MCP and Amazon Bedrock
HEMA, a 100-year-old Dutch retailer, turned developer portal-hopping into instant answers by building HAL, an internal AI assistant on Amazon Bedrock AgentCore. Using Model Context Protocol (MCP), HAL delivers governed knowledge inside the tools teams already use, with no AWS credentials on the client and security anch...
How Reactiv automates mobile commerce 80% faster with Amazon Bedrock AgentCore
Reactiv used Amazon Bedrock AgentCore to build a multi-agent AI Scheduler that autonomously refreshes Shopify merchants' mobile apps on a schedule, reducing merchant configuration time by 80% and getting to production 33% faster.
How Trane gets building insights 60x faster with Amazon Bedrock AgentCore
In about four weeks, Trane Technologies built an AI-powered agentic solution on Amazon Bedrock AgentCore that reduced a 20-minute, multi-screen building diagnostic workflow to a 20-second natural language interaction, a 60x improvement in time-to-insight. This post shares the architectural approach and key design decis...
How Tata Elxsi detects industrial safety risks in seconds on AWS
Learn how Tata Elxsi built IRIS, a real-time industrial safety platform on AWS. IRIS filters camera video at the edge, streams metadata through Amazon Kinesis, runs computer vision on Amazon SageMaker AI, and correlates detections into high-confidence alerts, detecting unsafe conditions in seconds instead of minutes.
Extending public sector intelligence with Agentforce and AWS
Public sector agencies process large volumes of unstructured evidence, such as body camera footage and scanned documents. This post shows how to combine Amazon Bedrock Data Automation with the Model Context Protocol (MCP) to turn that data into structured insights and surface them through natural language queries in Sa...
How BMW Group detects cost anomalies across 14,000 cloud accounts
BMW Group operates CLEA, a FinOps platform monitoring more than 14,000 cloud accounts. This post shows how BMW added automated daily cost anomaly detection, moving from reactive dashboards to proactive alerts using Prophet forecasting, AWS Step Functions, and a serverless pipeline that processes every account for about...
How Benchling secured multi-tenant AI agents with Amazon Bedrock AgentCore
Learn how Benchling built a defense-in-depth security architecture to run untrusted, AI agent-generated scientific code across thousands of life sciences tenants using Amazon Bedrock AgentCore Code Interpreter in VPC mode, combined with Amazon Route 53 Resolver DNS Firewall and VPC endpoint policies to block data exfil...
Reducing medical claims review time with AI on AWS: The EXL Medical IDP solution
EXL built an AI-powered Medical intelligent document processing (IDP) solution on AWS, combining IDP with domain-specific large language models on Amazon SageMaker and Amazon Bedrock to extract, summarize, and query medical records at enterprise scale and cut claims review time from over 100 minutes per case.
A shared agentic platform for Wood Mackenzie, on Amazon Bedrock AgentCore
Wood Mackenzie built APEX, a shared agentic AI platform on Amazon Bedrock AgentCore so every team can ship production agents without rebuilding runtime, identity, observability, and guardrails from scratch. Learn why they chose AgentCore, how APEX Studio operates it, and where multi-agent systems go next.
How MRH Trowe enabled secure self-service AI agents in financial services
Learn how MRH Trowe, one of Germany's leading commercial and industrial insurance brokers, gave about 400 employees secure, self-service access to AI agents in its first month of production - using Strands Agents, Amazon Bedrock AgentCore, and LibreChat to meet the security, data residency, and compliance requirements ...
Abnormal AI: Amazon Bedrock AgentCore for agentic email security at scale
Learn how Abnormal AI deployed Amazon Bedrock AgentCore Code Interpreter as an ephemeral compute scratch pad for the agents behind its real-time email threat detection at billion-message scale, plus the sandbox design decisions and practical lessons for builders deploying Code Interpreter in production.
How Ninth Wave built AI-powered open finance onboarding on Amazon Bedrock
Learn how Ninth Wave built Compass, a multi-agent AI onboarding assistant on Amazon Bedrock AgentCore that validates bank APIs against Financial Data Exchange (FDX) standards, scores compliance, and compresses open finance onboarding from weeks to minutes while meeting SOC 2 and PCI DSS requirements.
How AvioBook builds turnaround insights from operational data with Amazon Bedrock AgentCore
AvioBook, a Thales Group Company, prototyped Connected Analytics on Amazon Bedrock AgentCore to turn AvioBook Connect's operational data into plain-language, evidence-based answers for airline managers and dispatchers, helping them find and act on the causes of flight turnaround delays.
How Heurist Finance built an AI-native investment workbench on Amazon Bedrock AgentCore
Learn how Heurist built Heurist Finance, a conversational AI investment workbench, on Amazon Bedrock AgentCore. This customer story shows how AgentCore payments, Identity, Memory, Code Interpreter, and Observability let a small team buy premium market data per query, isolate analysis in a sandbox, and keep every action...
How HPE Zerto built an agentic troubleshooting system with Amazon Bedrock
HPE Zerto built an agentic troubleshooting system powered by Amazon Bedrock that runs on-premises inside the customer environment. This post describes the multi-agent architecture, the on-premises deployment model built with Strands Agents, and the engineering challenges of grounding agents in live disaster recovery da...
How DiDi built intelligent contact center QA with Amazon Bedrock
DiDi built a transparent, self-owned contact center quality assurance (QA) system on Amazon Bedrock, replacing an opaque third-party tool. Intent verification accuracy rose from 38% to 86%, compliance scoring topped 90%, and Voice of Customer trend analysis dropped from hours to minutes across Spanish and Portuguese su...
How Intuit built an agentic disaster recovery assistant with Amazon Bedrock
Disaster recovery at scale is hard. Learn how Intuit built EWOK Agent, an agentic disaster recovery assistant on Amazon Bedrock that lets on-call engineers run production failovers from a plain-language request while keeping every action audited, policy-compliant, and safe.