Scope of This Policy
This policy applies to ZyVOP Founding Pro monthly and annual subscriptions purchased through Razorpay or PayPal. It forms part of our Terms of Service. If this policy conflicts with a right that cannot legally be limited, that statutory right applies.
Cancellation Is Not a Refund
Turn off renewal
You may cancel from Publication settings or through your payment provider. Cancellation stops future renewal charges and does not delete your ZyVOP account or articles.
Keep paid access
Founding Pro remains active through the current paid billing period and ends on the paid-through date shown in your billing settings.
Ordinary cancellation
Cancelling an active subscription does not produce a full or prorated refund because the paid service remains available until the end of the billing period.
Pending checkout
Cancelling an unfinished checkout stops that checkout. It does not affect complimentary access that may already be active on your account.
When a Refund May Be Approved
ZyVOP may approve a full or partial refund after reviewing circumstances such as:
- A duplicate or incorrect subscription charge
- A charge made after an effective cancellation
- Paid access that failed to activate and could not be restored
- Another exceptional case approved by ZyVOP
- A refund required by applicable law
A change of mind, unused time, or failure to cancel before renewal does not normally qualify. This does not limit remedies for a deficient or misrepresented service or any other non-waivable consumer right.
How to Request a Refund
Email [email protected] promptly after noticing the issue. Include:
- The email address associated with your ZyVOP account
- The payment date, amount, currency, and payment provider
- The provider payment or subscription ID shown on your receipt
- A short explanation of the billing or service issue
Never send a complete card number, bank password, OTP, UPI PIN, or other payment credential. ZyVOP does not need those details to investigate a request.
Review and Processing Timelines
Acknowledgement
We aim to acknowledge your request within two business days.
Review
We aim to decide a complete request within five business days.
Payment return
Approved refunds are initiated within five business days to the original payment method.
Your bank or payment provider controls when the credit appears after initiation. Processing can take additional business days. We will share available provider details if a refund is delayed. Refunds are not issued through cash, credits, or an unrelated payment method.
Questions About a Charge?
Contact us before opening a payment dispute so we can investigate the subscription, cancellation, or refund status with you.
Last updated: October 23, 2026 · Effective immediately
This policy may be updated as our billing methods or legal obligations change.